From Feedback to Action: How Care Voice is Transforming Patient Experience in Kampala's Public Health Facilities
23/04/2026
In April 2026, a significant milestone was achieved in the journey toward patient-centered healthcare in Uganda. Q-Stats Health Consulting, in partnership with the Directorate of Public Health at Kampala Capital City Authority (KCCA), successfully concluded a pilot of Care Voice across eight KCCA health facilities, coordinated through City Clinic.
The pilot was designed to assess the functionality, usability, and acceptability of Care Voice among patients, healthcare workers, and clinic administrators. Beyond testing a digital platform, the initiative sought to answer an important question: Can healthcare facilities collect and use patient feedback more effectively to improve quality of care?
The answer was a resounding yes.
For years, many healthcare facilities have relied on paper-based feedback systems that are difficult to analyze, costly to maintain, and vulnerable to human error and bias. Others have adopted QR-code-based approaches that often struggle with low response rates because patients are reluctant or unable to scan them. These limitations have left many institutions without timely, actionable insights into patient experiences.
Care Voice offers a practical alternative. Through its automated, multi-channel engagement model, the platform reaches patients through familiar and convenient communication channels, enabling them to share honest feedback at a time and place that suits them. The result is richer, more authentic patient experience data that healthcare teams can immediately use to inform quality improvement efforts.
Throughout the pilot, patients demonstrated strong engagement with the platform, while clinical and administrative teams appreciated its ease of use and real-time reporting capabilities. As a mobile-first solution, Care Voice allows healthcare leaders to monitor patient experience trends, identify emerging concerns, and make evidence-based decisions from anywhere.
Most importantly, the pilot provided proof of concept that Care Voice is not merely a digital tool; it is a scalable solution for strengthening patient-centered care. By transforming feedback into actionable intelligence, the platform empowers health facilities to continuously listen, learn, and improve.
The successful collaboration between Q-Stats Health Consulting and KCCA demonstrates the power of public-private innovation in addressing real-world health system challenges. As healthcare systems increasingly embrace digital transformation, Care Voice stands ready to support facilities in building a culture where every patient voice contributes to better care.
The future of quality improvement is not just collecting feedback; it is using it. Care Voice is helping make that future a reality.
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From Complex Spreadsheets to Smart Dashboards: Delivering the Digital Health M&E Accelerator Training
12/12/2025
In today’s world, digital transformation is not a distant goal—it is a reality we must embrace. For frontline teams running public health projects, digital literacy is no longer a “nice-to-have” skill; it is an indispensable capability that enables them to cope with the evolving demands of digital data management, activity tracking, and real-time reporting.
Recognizing this need, Qstats Health Consulting, in partnership with Action 4 Health Uganda, designed and delivered the Digital Health M&E Acceleration Training. This program focused on equipping frontline Monitoring & Evaluation (M&E) teams with the knowledge and confidence to use less complex yet modern digital tools like Airtable, Looker Studio and Canva—tools that make managing projects more seamless, collaborative, and impactful.
Facilitators from Qstats had the privilege of guiding participants through practical modules on survey design, database management, dashboards, and reporting. What stood out most was the energy and inspiration of the women in the POWER Project, working in health and entrepreneurship spaces who joined the training. Their commitment to learning and adapting digital tools reflects the resilience and innovation driving community health forward.
This training marked the beginning of an interesting journey: moving from scattered spreadsheets to smart dashboards, from manual reporting to real-time insights, and from digital hesitation to digital confidence.
At Qstats, we believe that empowering frontline teams with digital literacy is the key to sustainable health impact. Together with partners like Action 4 Health, we are committed to scaling this training and ensuring that digital transformation in public health is both inclusive and practical.
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Harnessing AI for Patient Voices: Reflections from the AI in Health Africa Conference 2025
12/11/2025
Last week, Irene Jean Kagogwe had the privilege of presenting at the AI in Health Africa Conference at Makerere University, hosted by the Makerere AI Health Lab and the Infectious Diseases Institute. The event was headlined by Hon. Dr. Monica Musenero, Uganda’s Minister for Science, Technology and Innovation, and brought together innovators, researchers, and policymakers to explore how artificial intelligence can transform healthcare across Africa.
As the founder of Qstats Health Consulting, she introduced our latest innovation: CareVoice, an AI-driven patient-feedback management system designed to support hospitals in real-time decision making. CareVoice uses artificial intelligence to derive feedback summaries from patient experiences, enabling hospital administrators to respond swiftly and effectively. The goal is simple yet powerful—improving patient experience and care by ensuring that every voice is heard and acted upon.
The audience found CareVoice to be an intriguing innovation, particularly because it bridges the gap between patient feedback and administrative action. In a region where healthcare systems are often stretched, tools like CareVoice can empower hospitals to be more responsive, empathetic, and data-driven.
Beyond showcasing technology, she also emphasized the ethical use of AI in public health research. Her message was clear: AI should be acknowledged transparently in research processes, and it must be treated as a tool for production—not an end in itself. This distinction is critical to maintaining trust, integrity, and accountability in how we deploy AI for public good.
The conversations at the conference reaffirmed our belief that Africa is ready to lead in responsible AI innovation. By combining cutting-edge technology with ethical frameworks, we can create solutions that not only advance healthcare but also uphold the values of inclusivity, transparency, and human dignity.
As Qstats Health Consulting continues to scale CareVoice, our commitment remains steadfast: to build digital health solutions that are trustworthy, inclusive, and impactful for public health organizations across East Africa.
